AA to provide glass repair and replacement service for motorists
DRAFT Media Release: 29 April 2010
The AA has announced that it has established a joint business venture, AA Auto Glass, to provide a vehicle glass repair and replacement service.
AA Auto Glass will provide three types of service:
• a free emergency temporary side-glass window repair for AA Members, undertaken by AA RoadService Officers at the road side;
• a chip and crack windscreen repair service, undertaken by AA Vehicle Inspectors, and some AA Auto Service & Repair and Licensed Repairer sites; and
• the complete replacement of windscreens and windows; undertaken by a contracted provider;
There will also be a number of dedicated mobile vehicles provided in Auckland, which can travel to local members for glass repairs.
John Tutt, General Manager of AA Auto Glass, says “this is an excellent opportunity to build on the already extensive range of services the AA provides its Members and New Zealand motorists.”
“Our staff are well placed to spot potential glass problems and offer motorists the necessary assistance.
“We are very proud that the New Zealand Automobile Association is the first in the world to offer a free temporary side glass repair service for its Members.”
The AA’s business partner in the joint venture is the Australian company, Club Assist. The AA has had a business relationship with Club Assist for nearly 10 years through the AA Battery Service product.
The chip and crack repair service costs $80 for Members and $85 for non-Members. The cost to completely replace windscreens and windows depends on the make and model of the vehicle.
Club Assist announces new VP for battery service
William Howell to lead mobile replacement service for West
Los Angeles, March 1, 2010
IMMEDIATE RELEASE
Club Assist announced today that William Howell will lead the Western Region for the mobile battery service, responsible for more than 400,000 mobile battery replacements annually.
A veteran of the roadside assistance business, Bill most recently spent more than 18 years perfecting the mobile battery service at the Automobile Club of Southern California in Costa Mesa. He has successfully implemented the program in Southern California as well as Texas, New Mexico, Hawaii and Alabama, and has provided consultation on program development to AAA Washington, CAA South Central Ontario, and AAA Northern California, Nevada and Utah. His unique expertise was leveraged within the AAA organization as a representative on many association committees and as a frequent conference speaker.
“Acquiring Bill's talents to support the AAA clubs in the west reinforces Club Assist's goal to be the expert in the mobile battery service,” says Don Felts, Chief Operations Officer of Club Assist North America. “Not only is Bill an expert in this business, he also has a thorough understanding of the unique needs of AAA clubs and service providers.”
Club Assist North America provides support to the mobile battery service for 40 of the 41 AAA clubs and all of the Canadian Automobile Association affiliates, as well as providing support to auto clubs in Australia, New Zealand, Belgium, Luxembourg, France, Germany, Norway and the Netherlands.
Club Assist and CAA South Central Ontario form new company
Joint venture will expand mobile services.
Ottawa, February 26, 2010
IMMEDIATE RELEASE
Club Assist announced today that it has entered into a new joint venture with CAA South Central Ontario to deliver the mobile battery service to CAA members. The new company - Integrated Road Services - will operate initially in the Greater Toronto market to deliver mobile battery replacements, lock-out services, tire changes and fuel delivery.
“This integration of two very successful organizations creates a strong partnership focused on future growth of the mobile battery service,” says Chris Stamp, Director of Automotive Services for CAA South Central Ontario. “Our goal is to provide the highest quality product and service. The battery program is the cornerstone to keeping our members mobile by fixing the problem at the roadside. We're very proud to have this opportunity to work with Club Assist to expand our services.”
Integrated Road Services estimates it will respond to more than 80,000 road service calls in 2010. Fully trained drivers provide a comprehensive on-scene diagnostic test to evaluate the battery, charging and starting systems. CAA batteries are available for 98 percent of the vehicles in the Toronto area, and are backed by a three-year free replacement warranty and a further three-year pro-rated warranty.
Club Assist provides support to all nine Canadian Automobile Association affiliates and also provides support to auto clubs in the United States, Australia, New Zealand, Belgium, France, Germany and the Netherlands.
“We're proud to partner with CAA South Central Ontario for our first joint venture in North America,” says Stuart Davies, CEO and Executive President of Club Assist Corporation. “Club Assist specializes in helping auto clubs deliver mobile services, which makes Integrated Road Services a perfect showcase for our capabilities.”
Battery Service employees select charity for Haitian relief
Club Assist donation supports Doctors Without Borders
Los Angeles, February 10, 2010
IMMEDIATE RELEASE
Club Assist announced today that it has donated $10,000 to Doctors Without Borders to assist with medical care to earthquake victims in Haiti. Employees representing the company's donations committee selected the charity.
Doctors Without Borders is an international medical humanitarian organization created by doctors and journalists in France in 1971. The organization provides aid in nearly 60 countries to people whose survival is threatened by violence, neglect, or catastrophe, primarily due to armed conflict, epidemics, malnutrition, exclusion from health care, or natural disasters.
“As a values-based organization, Club Assist cares about the communities we serve,” says Don Felts, Chief Operations Officer of Club Assist North America. “I'm proud that our team selected this important cause, and hope that our contribution can bring some small measure of relief to the people of Haiti.”
Club Assist North America provides support to the mobile battery service for 40 of the 41 AAA clubs and all of the Canadian Automobile Association affiliates, as well as providing support to auto clubs in Australia, New Zealand, Belgium, Luxembourg, France, Germany, Norway and the Netherlands.
About Club Assist: Australian owned, Club Assist specializes in the supply, storage, distribution and installation of automotive batteries, automotive glass, alternators and starter motors to automobile clubs and their members globally. Club Assist partners with more than 70 automotive clubs worldwide and is supported by more than 6,000 personnel and service providers. Club Assist’s mission is to provide automotive clubs and their members with exceptional service anywhere, at any time across the globe.
For further media enquiries contact: Public Relations John Strahan +61 3 9797 8666 / john.strahan@clubassist.com.au or visit us at: www.clubassist.com.
AAA Mid-Atlantic extends relationship with Club Assist
Club Assist continues to support the mobile battery service for AAA Mid-Atlantic members.
Los Angeles, October 2, 2009
IMMEDIATE RELEASE
Club Assist and AAA Mid-Atlantic announced today that they have extended their mobile battery service partnership for a further five years.
“Club Assist specializes in helping auto clubs deliver quality mobile services to members,” says Lance Sabouni, Vice President of Automotive Services for AAA Mid-Atlantic. “We see this partnership as one more way that we can take our program to the next level and build on the value we deliver to our members at the roadside.”
Club Assist supports 37 of the 40 AAA clubs and all of the Canadian Automobile Association affiliates, as well as providing support to auto clubs in Australia, New Zealand, Belgium, Luxembourg, France, Germany, Norway and the Netherlands.
“It’s a great honor when customers extend their relationship with you,” says Don Felts, COO of Club Assist North America. “We’re especially proud that our strong partnership with AAA Mid-Atlantic will continue to deliver exceptional member services.”
Further expansion for Club Assist in Canada
Alberta Motor Association and British Columbia Automobile Association choose Club Assist to provide Batteries and
related services
Ottawa, September 23, 2009
IMMEDIATE RELEASE
Club Assist announced today that the Alberta Motor Association (AMA) and the British Columbia Automobile Association (BCAA) will switch to Club Assist as a supplier for their mobile battery service offerings in October, following successful discussions.
Established in 2000, AMA’s mobile battery program has set the standard for keeping members mobile in Alberta, with thousands of members using the service each year. AMA is looking forward to working with Club Assist to continue providing outstanding member experiences through this program.
“Club Assist specializes in helping auto clubs deliver quality batteries to members,” says Kurt Paterson, Vice President and Chief Operating Officer, Member Services for AMA. “Their expertise and international experience will help us continue to deliver an exceptional product to our members, while helping to promote a nationally branded, environmentally responsible battery program.”
BCAA will launch their Club Assist service October 15, delivering mobile battery services through more than 40 service vehicles. BCAA has offered a mobile battery service to its members for more than ten years.
“We made the choice to work with Club Assist because we want the support of the leading international mobile battery provider to take our program to the next level,” says Ken Cousin, Director, Road Assist. “Because Club Assist works only with auto clubs, we can tap into a wealth of resources that fit our unique needs.”
As North America’s leading motoring club service provider, Club Assist now supports all nine Canadian Automobile Association affiliates, providing battery products, related services, and roadside support to more than 70 auto clubs in Canada and the United States, as well as Australia, New Zealand, Belgium, France, Germany, Norway and the Netherlands.
“We’re proud to be the top choice for mobile products solutions for North American auto clubs,” says Stuart Davies, CEO and Executive President of Club Assist Corporation. “We’re especially proud that AMA and BCAA have selected Club Assist for their member services, and we’re looking forward to a long and successful partnership with these iconic clubs.”
Club Assist signs preferred provider agreement with Banner Batterien International
Leading European automotive battery supplier to support Club Assist’s European expansion
Melbourne, JULY 16, 2009
IMMEDIATE RELEASE
Club Assist announced today that an historic agreement had been signed with Banner Batteries, one of Europe’s leading automotive battery manufacturers.
“This three-year agreement positions Club Assist well to further expand our European operations with high quality product from a leading-edge supplier” said Brett Davies, Club Assist Chairman. Club Assist currently provides automotive batteries and related services to a number of European automotive clubs, including ANWB (Netherlands), ACTA (France), ACL (Luxemburg), and NAF (Norway).
“In addition to our existing European customers, we have a number of European automotive clubs who have expressed interest in Club Assist enhancing service to their members through our battery programs, and our partnership with Banner will ensure that club members are provided with the highest standards in quality products and service”, said Mr Davies.
For more than seventy years, Banner’s famous buffalo symbol has stood for the production of batteries, which fulfil the highest quality standards. As Austria’s only battery producer, Banner is recognised as an international leader and supplies many important automotive manufacturers such as Audi, BMW, VW, Chrysler and MAN with original equipment batteries.